Visit our spanish editionTotal Cost of Offshore: Understanding The True Offshore Financial Rewards and Costs. A white paper by neoITPublished May 2004
Service offshoring takes off in Europe. A report issued jointly by UNCTAD and Roland Berger Strategy Consultants. June 2004.
Call Center outsourcing in Latin America and the Caribean to 2008. A report by Datamonitor that places Latin American and Caribbean call center outsourcing within the context of the Latin American market through 2008. The market is sized in terms of total agent positions, call centers, and divided into thirteen vertical markets. Published May 2004.
Why Process Relocations Fail: Lessons Learned. A white paper published in 2002 by Colm Hughes, Senior Partner at Saracen Solutions.
2004 Guide to Successful Contact Center Offshore Outsourcing. A guide created by DMG Consulting to help companies to successfully offshore contact center operations, while avoiding the many pitfalls.
Offshore Call Centers can improve CRM's ROI. A report by Stephanie Moore, Forrester's Research Vice President. Published May, 2002.
Offshoring Employee IT Helpdesk. A whitepaper by Sudip Ranjan Banerjee, Wipro Technologies that provides the overview of an ideal IT helpdesk for an organization, the market dynamics of offshoring the IT helpdesk and the benefits accrued through offshoring. Published June 2004.
Is offshore possible in Latin America? A paper by Lucas Petersen, and Ricard Huguet i Galithat that assesses the situation of Latin America as a potential offshore destination.
Established Players and New Locations Compete for Offshore Jobs, Increasing Complexity for Companies. A.T. Kearney Study.
Top 10 risks of Offshore Outsourcing A report by Dean Davison, Meta Group. Published November 2003.
Offshoring practices in the UK – Where are the Limits?. A Background paper from Institute for Public Policy Research.
Anticipating Change: Planning and Mobilizing for Outsourcing Transition. A Meta Group Research.
The 2006 Offshore Customer Management International Conference will appeal to companies already engaged in offshore deployments but looking for mature and detailed assessments of new deployments, hot locations and emerging trends. Those new to offshore contact centres and BPO will be able to experience the realities of offshoring at first hand and network with the world's offshoring community. 
